Privacy Policy
How We Handle Your Data
Privacy Policy
Last updated: 12 January 2026
The Insulation Company is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, advertising, or contact us directly.
Information We Collect
We may collect personal information when you:
Submit an enquiry through our website contact forms
Contact us via email or phone
Request a quote or service
Interact with our website or online advertising
The information we collect may include:
Name
Email address
Phone number
Address or service location
Any additional information you provide in your enquiry
Website usage data such as pages visited, time on site, and referral source
How We Collect Information
We collect information through:
Website enquiry and contact forms
Email communications
Cookies and tracking technologies
Online advertising platforms such as Google Ads and Meta (Facebook and Instagram)
Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and support advertising activities.
These technologies may collect anonymised data such as:
IP address
Browser type
Device information
Pages visited and interactions on our website
This information helps us understand how visitors use our site and allows us to improve our services and marketing.
Google Ads and Meta Ads
We use Google Ads and Meta advertising services, which may use cookies or similar technologies to:
Measure the effectiveness of our advertising campaigns
Display relevant advertisements to users who have previously visited our website
Track conversions and user interactions
These platforms may collect data in accordance with their own privacy policies. You can manage or opt out of advertising cookies through your browser settings or the relevant platform’s ad preferences.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and provide quotes or services
Communicate with you about your request
Improve our website and services
Measure and optimise our marketing and advertising
Meet legal or regulatory obligations
We do not sell or rent your personal information to third parties.
Disclosure of Information
We may share your information only where necessary:
With trusted service providers who assist us in operating our website or services
Where required by law or regulatory authorities
Any third parties we engage are required to handle personal information securely and in compliance with privacy laws.
Email Communications
If you contact us via email, we will use your email address only to respond to your enquiry or provide requested information.
We do not add users to marketing mailing lists without consent.
Storage and Security of Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Information is stored securely and access is limited to authorised personnel only.
Accessing or Correcting Your Information
You have the right to request access to, or correction of, any personal information we hold about you.
To make a request, please contact us at:
info@theinsulationcompany.co.nz
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
The Insulation Company
Email: info@theinsulationcompany.co.nz